Last Updated: 22/06/2026
Introduction
At SPIRIONEX IT SOLUTIONS PRIVATE LIMITED, we are committed to delivering your orders safely, securely, and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.
Shipping Coverage
We currently provide shipping services across India.
Orders will be delivered to the shipping address provided during the checkout process.
At present, international shipping is not available unless specifically mentioned on the website or approved by our sales team.
Delivery availability may vary for certain remote locations, restricted zones, or areas not serviced by our logistics partners.
Order Processing Time
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays, public holidays, or non-working days will be processed on the next business day.
Bulk orders, customized orders, or special procurement requests may require additional processing time.
During promotional events, festive seasons, high-demand periods, or unforeseen circumstances, processing times may be extended.
Customers will receive order confirmation once the order has been successfully placed and verified.
Delivery Timeline
Estimated delivery timelines are:
Metro Cities: 2–5 Business Days
Tier 2 & Tier 3 Cities: 3–7 Business Days
Remote Locations: 5–10 Business Days
Delivery timelines are estimates only and may vary due to:
Remote delivery locations
Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Courier delays
Government restrictions
Security checks
Other circumstances beyond our reasonable control
Once your order is dispatched, shipping and tracking details will be shared through email, SMS, or other available communication channels.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Free shipping offers may be available on selected products, order values, or promotional campaigns.
Applicable taxes, handling charges, and shipping fees will be clearly displayed before final order submission.
Additional charges may apply for expedited shipping, special handling, or deliveries to remote service areas.
Packaging & Handling
We take appropriate precautions to ensure products are packed securely before shipment.
Our packaging procedures are designed to minimize the risk of:
Physical damage
Moisture exposure
Transit-related wear
Handling-related issues
All products are inspected before dispatch to ensure they meet our quality standards.
Delivery Partners
We work with trusted third-party courier, logistics, and transportation partners to deliver products across India.
Delivery performance depends on the operational capabilities and service coverage of these logistics providers.
While we monitor shipment progress, we are not responsible for delays caused by third-party logistics providers beyond our reasonable control.
Delayed Deliveries
Although we strive to deliver orders within estimated timelines, delays may occasionally occur.
Delays may result from:
High shipment volumes
Weather disruptions
Transportation issues
Public holidays
Government regulations
Security inspections
Force majeure events
If your shipment experiences significant delays, please contact our support team for assistance.
Incorrect Address or Failed Delivery Attempts
Customers are responsible for providing accurate and complete shipping information, including:
Full Name
Complete Address
Landmark (if applicable)
PIN Code
Contact Number
SPIRIONEX IT SOLUTIONS PRIVATE LIMITED shall not be responsible for delays, failed deliveries, or additional costs arising from:
Incorrect shipping information
Incomplete addresses
Invalid contact details
Customer unavailability during delivery attempts
Refusal to accept delivery
If a shipment is returned due to incorrect information provided by the customer, additional shipping charges may apply for re-dispatch.
Order Tracking
After dispatch, customers will receive shipment tracking details via email, SMS, or WhatsApp (where available).
Tracking information may include:
Courier Name
Tracking Number
Estimated Delivery Date
Shipment Status
Customers can monitor delivery progress directly through the courier’s tracking system.
Damaged Packages
If your shipment appears damaged during delivery:
Inspect the package before accepting it.
If damage is severe, refuse delivery where possible.
Take clear photographs of the package and product.
Contact our customer support team within 48 hours of delivery.
We will investigate the issue and provide an appropriate resolution in accordance with our Refund & Returns Policy.
Lost Shipments
In the rare event that a shipment is lost in transit:
We will coordinate with the logistics provider to investigate the issue.
Resolution may include a replacement shipment or refund depending on the outcome of the investigation.
Claims regarding lost shipments must be reported within a reasonable period after the estimated delivery date.
Contact Information
If you have any questions regarding shipping, delivery, order tracking, or logistics-related matters, please contact us:
SPIRIONEX IT SOLUTIONS PRIVATE LIMITED
Address:
GROUND FLOOR, PLOT NO 975, AKSHARDHAM APPARTMENT,
Pocket 3, Sector 19 Dwarka,
New Delhi, Delhi – 110075, India
Phone: +91 9992181427