Last Updated: 22/06/2026
Introduction
Your privacy is important to us at SPIRIONEX IT SOLUTIONS PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, or purchase products from us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable regulations.
1. Information We Collect
We may collect personal information including:
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Full Name
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Email Address
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Phone Number
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Shipping Address
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Billing Address
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Payment Information
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Account Information
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Order History
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Company Information (for business customers)
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Any other information voluntarily provided by you when placing an order, creating an account, requesting a quotation, subscribing to communications, or contacting customer support.
We may also automatically collect technical information including:
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IP Address
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Browser Type
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Device Information
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Operating System
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Website Usage Data
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Cookies and Similar Tracking Technologies
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Referral URLs
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Log Data
2. Consent
By accessing our website, creating an account, making a purchase, submitting inquiries, subscribing to newsletters, or otherwise providing personal information, you consent to the collection, use, processing, storage, and disclosure of your information as described in this Privacy Policy.
Where required by applicable law, we will obtain your explicit consent before processing your personal information for specific purposes.
You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect processing already carried out prior to such withdrawal.
3. How We Use Your Information
We use your personal information to:
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Process and fulfill orders
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Verify payments and prevent fraudulent transactions
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Provide customer support
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Respond to inquiries and quotation requests
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Deliver products and services
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Improve website functionality and user experience
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Send order confirmations and shipping updates
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Provide warranty and after-sales support
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Send promotional offers and marketing communications where permitted by law
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Maintain business and accounting records
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Comply with legal and regulatory obligations
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Protect our business against fraud, misuse, or unauthorized activities
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers including:
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Payment Gateway Providers
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Payment Processors
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Shipping and Logistics Partners
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Technology Service Providers
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Cloud Hosting Providers
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Customer Support Providers
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Analytics and Marketing Providers
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Government Authorities, Law Enforcement Agencies, or Regulators when required by law
All third-party service providers are required to maintain appropriate security measures and confidentiality standards.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
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Improve website functionality
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Remember user preferences
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Analyze website traffic
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Enhance performance and security
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Personalize browsing experiences
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Improve customer interactions
You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
6. Data Retention
We retain personal information only as long as necessary to:
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Complete transactions
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Provide customer support
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Maintain accounting and business records
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Fulfill warranty obligations
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Resolve disputes
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Enforce agreements
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Comply with legal and regulatory requirements
When information is no longer required, it will be securely deleted, anonymized, or destroyed.
7. Your Rights
Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Update incomplete information
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Request deletion of personal data
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Withdraw consent
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Opt out of promotional communications
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Request information regarding how your personal information is processed
To exercise these rights, please contact us using the details provided below.
8. Data Security
We implement appropriate technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Children’s Privacy
Our website and services are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from children under 18 years of age.
If we become aware that personal information has been collected from a child, we will promptly delete such information.
Parents or guardians who believe a child has submitted personal information may contact us immediately.
10. Grievance Officer
In accordance with applicable Indian laws, the Grievance Officer details are provided below:
Grievance Officer Name: Amit Kumar
Company: SPIRIONEX IT SOLUTIONS PRIVATE LIMITED
Email: grievance@spirionexitsolutions.com
Phone: +91 9992181427
Address:
GROUND FLOOR, PLOT NO 975, AKSHARDHAM APPARTMENT,
Pocket 3, Sector 19 Dwarka,
New Delhi, Delhi – 110075, India
We will acknowledge and address concerns within a reasonable period as required under applicable law.
11. International Data Transfers
If you access our website from outside India, your personal information may be transferred to, stored, or processed in India or in countries where our trusted service providers operate.
By using our website, you consent to such transfers in accordance with this Privacy Policy and applicable laws.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of third-party websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with a revised “Last Updated” date.
Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
14. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
SPIRIONEX IT SOLUTIONS PRIVATE LIMITED
Address:
GROUND FLOOR, PLOT NO 975, AKSHARDHAM APPARTMENT,
Pocket 3, Sector 19 Dwarka,
New Delhi, Delhi – 110075, India
Phone: +91 9992181427