Refund and Returns Policy

Last Updated: 22/06/2026

Thank you for shopping with SPIRIONEX IT SOLUTIONS PRIVATE LIMITED. We are committed to providing a smooth and satisfactory shopping experience. Please read this Refund & Returns Policy carefully to understand your rights and responsibilities when purchasing products from our website.

1. Eligibility for Returns

We accept return requests under the following circumstances:

a. Damaged or Defective Products

You may request a return, replacement, or refund if:

  • The product arrives damaged or defective.

  • The product is not functioning as intended upon delivery.

  • You notify us within 7 days of receiving the product.

  • You provide clear photographs and/or an unboxing video showing the issue.

b. Incorrect Product Delivered

If you receive a product different from what was ordered:

  • Notify us within 48 hours of delivery.

  • Keep the product unused and in its original packaging.

  • Ensure all accessories, manuals, warranty cards, and promotional items are included.

c. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse, negligence, improper installation, accidental damage, or unauthorized modifications.

  • Products returned without original packaging, accessories, manuals, warranty cards, labels, or serial numbers.

  • Software licenses, downloadable software, digital products, activation keys, subscriptions, or other non-tangible products.

  • Customized, special-order, or made-to-order products.

  • Products marked as non-returnable or final sale on the product page.

2. Return Conditions

To qualify for a return:

  • The product must be returned in its original condition.

  • The product should be unused except for reasonable inspection.

  • All accessories, manuals, invoices, warranty cards, and complimentary items must be included.

  • Product serial numbers, security seals, labels, and identification markings must remain intact.

  • Products returned in a condition different from their original delivered state may not qualify for a refund or replacement.

3. Return Process

To initiate a return request:

  1. Contact our customer support team via email or phone.

  2. Provide:

    • Order Number

    • Product Name

    • Reason for Return

    • Photographs or videos showing the issue (if applicable)

Our support team will review your request within 24–48 business hours.

If approved:

  • We may arrange a pickup service where available, or

  • Request that you ship the product to the return address provided by our support team.

Once the returned product is received and inspected, we will proceed with the refund or replacement process.

4. Refund Process

After successful inspection and approval:

  • Refunds will be issued to the original payment method used for the purchase.

  • Refunds are generally processed within 3–7 business days after approval.

  • Actual credit timelines may vary depending on your bank, payment gateway, or card issuer.

Shipping charges will only be refunded if:

  • The wrong product was delivered; or

  • The product arrived damaged or defective due to our error.

5. Replacement Policy

You may request a replacement if:

  • The product is damaged or defective upon delivery.

  • The issue is reported within the applicable return period.

  • Replacement stock is available.

If the same product is unavailable, you may choose:

  • A full refund; or

  • An alternative product, with any applicable price difference adjusted accordingly.

6. Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, cancellation requests cannot be accepted. However, eligible products may be returned after delivery in accordance with this policy.

Approved pre-shipment cancellations will be refunded through the original payment method.

7. Warranty

Certain products sold by SPIRIONEX IT SOLUTIONS PRIVATE LIMITED may be covered by a manufacturer’s warranty.

After the applicable return period expires:

  • Warranty claims must be submitted directly to the manufacturer or authorized service center, where applicable.

  • We may assist customers by providing warranty-related information.

Warranty coverage does not apply to:

  • Misuse or abuse

  • Physical damage

  • Accidental damage

  • Water or liquid damage

  • Unauthorized repairs or modifications

  • Improper installation

  • Normal wear and tear

  • Electrical surges or improper power usage

Warranty decisions and service timelines are determined solely by the manufacturer.

8. Exceptions

We reserve the right to refuse returns, refunds, or replacements if:

  • Return eligibility conditions are not met.

  • The product has been intentionally damaged or altered.

  • Evidence of fraudulent activity is detected.

  • The product is incomplete or missing components.

  • The product is returned in an unsellable condition.

9. Contact Us

If you have questions regarding returns, refunds, replacements, warranty claims, or order cancellations, please contact us.

SPIRIONEX IT SOLUTIONS PRIVATE LIMITED

Address:
GROUND FLOOR, PLOT NO 975, AKSHARDHAM APPARTMENT,
Pocket 3, Sector 19 Dwarka,
New Delhi, Delhi – 110075, India

Phone: +91 9992181427

Email: info@spirionexitsolutions.com